What is your delivery guarantee?
All orders shipped within Canada (with the exception of Nunavut, Northern Quebec, Newfoundland and Northwest Territories) are guaranteed to arrive. If the tracking number shows it wasn't delivered, we will re-send it once for free. Please note that it is the customer's responsibility to provide a complete address and a valid name. We will not re-ship an order if a complete address and a valid name were not provided.
Please Contact Us if any problems arise during your transaction with us. DO NOT contact third party customer service agents (i.e. Canada Post) to resolve your issue(s).